Technology, like any industry, uses lots of jargon that can be confusing! If you’re new to Managed IT or are considering partnering with a provider, you’ve probably already seen some unfamiliar words and acronyms.
Don’t worry, we’ve got you covered! In this post, we’re going to give you a basic glossary of commonly used Managed IT terms and acronyms.
Data Backup and Disaster Recovery
We’ll start by looking at these terms that are common to backup and disaster recovery.
- Business Continuity (BC): The planning and prep that will ensure that your critical business tasks can continue in the event of a natural disaster, power outage (or pandemic!).
- Backup and Disaster Recovery (BDR): This is a combination of automatic data backup and disaster recovery solutions that work together to ensure that in the event of a disaster, your systems are quickly restored and functioning as fast as possible.
- Recovery Time Objective (RTO): RTO is a measurement of how quickly data must be recovered to ensure business continuity following a disaster or downtime.
- Recovery Point Objective (RPO): A determination of which data must be recovered for normal operations to resume after an event.
Strategic Business Review (SBR)
A structured process that is used to identify new business opportunities and improve company performance using technology.
Virtual Chief Information Officer (vCIO)
A Virtual Chief Information Officer, or vCIO, is a person who provides consultation for your technology strategy as a third-party. They oversee your entire IT infrastructure, ensuring everything is running smoothly.
Network Monitoring and Remediation
These terms are related to network monitoring and remediation.
- Remote Monitoring Management (RMM): A platform designed to help Managed Service Providers remotely and proactively monitor client computers, networks, and endpoints. Software is installed on workstations and servers and feeds back information to the MSP.
- Network Operations Center (NOC): NOC members use RMM software to monitor a client’s infrastructure health, security, and capacity. They make sure your network is running at peak efficiency.
- Security Operations Center (SOC): A security team that monitors and analyzes your network and systems for anomalies that could indicate a security breach.
This is a basic overview of some of the terms and acronyms you’ll most likely run into when considering a Managed IT solution. If you want to learn more, give us a call!