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Managed IT Terms You Need to Know

Technology, like any industry, uses lots of jargon that can be confusing! If you’re new to Managed IT or are considering partnering with a provider, you’ve probably already seen some unfamiliar words and acronyms.

Don’t worry, we’ve got you covered! In this post, we’re going to give you a basic glossary of commonly used Managed IT terms and acronyms.

Data Backup and Disaster Recovery

We’ll start by looking at these terms that are common to backup and disaster recovery.

  • Business Continuity (BC): The planning and prep that will ensure that your critical business tasks can continue in the event of a natural disaster, power outage (or pandemic!).
  • Backup and Disaster Recovery (BDR): This is a combination of automatic data backup and disaster recovery solutions that work together to ensure that in the event of a disaster, your systems are quickly restored and functioning as fast as possible.
  • Recovery Time Objective (RTO): RTO is a measurement of how quickly data must be recovered to ensure business continuity following a disaster or downtime.
  • Recovery Point Objective (RPO): A determination of which data must be recovered for normal operations to resume after an event.
Strategic Business Review (SBR)

A structured process that is used to identify new business opportunities and improve company performance using technology.

Virtual Chief Information Officer (vCIO)

A Virtual Chief Information Officer, or vCIO, is a person who provides consultation for your technology strategy as a third-party. They oversee your entire IT infrastructure, ensuring everything is running smoothly.

Network Monitoring and Remediation

These terms are related to network monitoring and remediation.

  • Remote Monitoring Management (RMM): A platform designed to help Managed Service Providers remotely and proactively monitor client computers, networks, and endpoints. Software is installed on workstations and servers and feeds back information to the MSP.
  • Network Operations Center (NOC): NOC members use RMM software to monitor a client’s infrastructure health, security, and capacity. They make sure your network is running at peak efficiency.
  • Security Operations Center (SOC): A security team that monitors and analyzes your network and systems for anomalies that could indicate a security breach.

This is a basic overview of some of the terms and acronyms you’ll most likely run into when considering a Managed IT solution. If you want to learn more, give us a call!

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