Finding the right Managed IT Services provider for your organization is an important decision. Today, more and more healthcare organizations are turning to Managed IT Services as a way to control costs and increase productivity. It’s important to understand that while services between providers can be similar, the level of support can vary greatly.

Consider both general IT needs as well as specific healthcare-related services when choosing the best Managed IT Services provider. They should offer:

  • Application Hosting
  • Application Services
  • General Infrastructure Services
  • Strategic Outsourcing
  • Computing Solutions

Some providers may also include cloud management services as part of their contract. Make sure to seek Managed IT Services providers who specialize in healthcare.

Look for These Services and Benefits

Any firm you consider should offer these qualities and benefits:

  • Guaranteed Response Times – Specific response times should be included in your contract in writing. Most providers offer 24/7 solutions, but make sure their response time is guaranteed…around the clock.
  • Disaster Recovery and Business Continuity ServicesCybercrime and natural disasters can stop your business in its tracks. Your provider should offer disaster recovery plans and maintain redundant systems and automatic backups in the event of a cyberattack, outage or natural disaster.
  • Manage Applications – Your provider should manage and monitor application performance. All apps should be current, including critical security patches and updates. This includes not only your network, but all individual devices like smartphones and tablets.
  • Offer Proactive Security – Security in healthcare is critical. Your provider should offer services like identity or biometric security and data encryption. The law requires specific levels of security for healthcare organizations – make sure your provider is compliant.
  • Audit Management – Healthcare compliance requires periodic audits. Make sure you provider keeps a list of compliance needs to ensure you’re prepared. This could save you thousands in potential fines.

When vetting potential candidates make sure they offer healthcare-specific services including compliance and other requirements as mandated by law. Managed IT Services can help your business run smoother, lower your costs and increase productivity. Ask the right questions when interviewing and you’ll find the right addition to your IT team.

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