Workstation Monitoring for Optimum Availability

Proactive, preventative health checks each and every day. Boost productivity and security.

PrimeEdge Workstation Monitoring means you can rest assured your PC’s and laptops are in business-ready condition. Our proactive, preventative health checks test key components of the system. We’ll be able to spot problems – almost always before they cause user downtime – and fix them fast so your employees are optimally productive.

What are Workstation Health Checks?

Because your working day is dependent upon your PC, it’s essential your equipment is ready-to-use at any time. PrimeEdge’s Workstation monitoring conducts checks for critical issues at a time set by you to ensure your systems are in peak condition.

Proactive Workstation Health Checks perform the following:

  •  Checks that your antivirus is right up-to-date and keeping you safe.
  •  Check that your Windows® Services (the bedrock of your computer’s operating system) are operating properly.
  •  Looks for unauthorized log in attempts and determines whether someone has been trying to hack into your systems.
  •  Checks to ensure you have adequate disk space remaining. Running out of disk space can cause your computer to crash and involves lengthy delays to repair the device.
  •  Checks that your disks are healthy and there are no integrity issues.
  •  Reviews Critical Event log entries and spots other issues.

Rapid Response When There’s a Problem

If there’s a problem, we’ll receive an Instant Alert showing the cause of the problem, and we’ll see it on our Dashboard almost instantly. Our mobile technicians in the field will receive SMS alerts on their mobile phones and can log into their MiniDash™ to see the exact cause of the problem. The net result: rapid, accurate response and dramatically reduced downtime.

Key Benefits

  •  Rest easy in the knowledge that your AV is always up-to-date, your disks are in good health and Event logs are checked daily.
  •  Instant, accurate alerts mean we can resolve problems fast. Avoid wasting hours waiting for engineers to diagnose and repair problems.
  •  A small effort applied each and every day means your systems are in peak health.
  •  Cut downtime. Increase productivity.

Workstation monitoring – a constant level of proactive upkeep for just a few pennies per user per day.

Are Your Servers UP?

MIS Edge RTM is a managed solution from PrimeEdge Technology, a leading IT Products and Services company. MIS Edge’s “Round-The-Clock” Monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving wasted time trying to diagnose the problem, MIS Edge RTM will alert you to problems at your site.

What Does MIS Edge RTM Do?

At regular intervals, MIS Edge RTM will check:

  •  Critical Windows® Events
  •  Processor Utilization
  •  Memory Utilization
  •  Disk Utilization
  •  Network Device Activity
  •  Bandwidth Utilization
  •  ISP Services

MIS Edge RTM provides a “Daily Health Report” – a one page report showing current and potential problems that if allowed to fester, could lead to significant downtime. The Daily Health Report alerts you to potential landmines including:

  • Critical Backups that have NOT completed successfully
  • Anti-virus products that have NOT updated successfully
  • Exchange® Information Stores that are becoming too large
  • Disk volume growth rates and anomalies
  • Hacker attempts and unauthorized access
  • Windows® Event Logs

MIS Edge RTM “Asset Tracking”

MIS EDGE RTM will keep an accurate and complete inventory of all your IT assets, both hardware and software, including:

  •  Software Licenses
  •  Service Tags and serial Numbers
  •  Product keys, MAC addresses and IP addresses
  •  Monitors the use of banned and malicious software

Service Packages

Unlimited IT Support with PrimeEdge’s MIS Edge

With no limits on Help Desk calls, remote support or on-site visits. Unlimited PC/Printer installations, setups and upgrades of workstations, consultation, vendor-management and disaster recovery services are included as part of PrimeEdge Technology’s MIS Edge.

All On-site Visits

  • Printer Installation and Setup
  • Laptop and Desktop Installation and Setup

All Support for Network Devices File Servers

  • Database Servers
  • Directory Servers
  • Web Servers
  • Email Servers
  • Laptop and Desktop Computers
  • Mobile Devices and Smart Phones
  • Routers, Switches, and Firewalls
  • Printers and other Peripherals

All Support for Your Staff

  • Help Desk
  • Remote Support
  • General Software and Hardware Questions

All Network Administration Tasks

  • On-going Network Monitoring
  • Around-the-clock Notification
  • Upgrades and Patches
  • Management of User Accounts
  • Disaster Recovery
  • Security and Backup Systems

All Remote Support (RTM) Network Monitoring Antivirus

  • Backups
  • Intrusion Detection Patch/Update Management

All Technology Vendor Management

  • Software Maintenance
  • Hardware Warranty Support
  • Internet Service Provider Support Telecommunication Vendor Support

All Systems Consultation

  • Future Network Upgrades
  • Allworx Telephone Options
  • IT Budgeting
  • Hardware Support Servers
  • Laptop and Desktop Computers Wireless Systems
  • Switches, Routers and Firewalls
  • Printers and other Peripherals
  • Allworx Phone Systems
  • Voicemail Systems

Software Support

  • Desktop Operating Systems
  • Server Operating Systems
  • Virtualization Software
  • Email Server Software
  • Antivirus – Antispam – Antispyware
  • Network Security Software
  • Backup and Business Continuity Software

 

IT Services Desktop Management Server & Network Monitoring